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Privacy

Last updated 28 October 2026.

This is the whole of it, in plain words.

Who can see what you write

  • .You. Everything you write is in your account. You can download it or delete it from Settings.
  • .The AI. To write each reply, what you wrote is sent to an AI company. Today that is Anthropic. It is not used to train a model. The details are under Where it goes.
  • .No person at Shinn. No one on the team reads your conversations, maps or pages. The admin screens we use to run Shinn show numbers only, such as how many messages were sent, never what they said.
  • .The limit of this promise. Your words are stored in a database so Shinn can show them back to you. The people who run Shinn, and the companies that host it for us (Lovable and Supabase), have the technical means to open that database. We would only open something you wrote if you asked us to look at it, or if a law required it.

What we store

  • .Your account: email address and sign-in method (email and password, or Google). Guests have an anonymous account with no email.
  • .What you write: conversations, Untangle answers and maps, journal pages, Seven days pages, steps and what came up when you did them, the notes Shinn writes about your progress, and the notes it keeps in a thread when you work through what you picked after a map.
  • .Images you add in a conversation: we do not store the image. Shinn and our safety check read it once to write that reply, and we keep a short description of what it showed as part of the conversation.
  • .Today's reading: the short piece and the quote shown on Home each day, kept so they do not change during the day.
  • .Which readings you favourite, so they stay in one place for you.
  • .Achievements: which milestones you have reached and when.
  • .Settings and plan: which plan you are on and, when billing is on, the Stripe customer reference. Never card numbers.
  • .Events: the name of an action and when it happened, for example "message sent" or "step done". Events never contain what you wrote. This is how we see whether Shinn is useful.
  • .Where you first came from: the name of the website that sent you, and campaign tags in the link, such as utm_source. And your country, as a two-letter code, from your device's time zone or your connection's country code. Never your IP address.
  • .For each reply: which AI model wrote it, how long it was in tokens and how long it took. This is how we see cost and speed. Never what was written.
  • .When a care card is shown, one is added to a daily count for your country. The count has nothing linking it to you.
  • .Error reports: which page, which kind of error and where in our code it happened, and a short technical message with any quoted text removed. They go to our own records and to Lovable, our hosting provider, so we can fix bugs.
  • .Email choices: which emails you asked for, the time of day and your device's time zone.

Where it goes

  • .Your account and everything you write are stored in a database run by Supabase for Lovable Cloud, in the United States (AWS, North Virginia).
  • .What you write is sent to an AI company to write each reply. Today that is Anthropic, in the United States. Anthropic deletes it within 30 days and does not use it to train its models. If a message breaks Anthropic's usage policy, Anthropic can keep it for up to 2 years for safety review. If we ever use another AI company, this page will name it.
  • .Images you add are sent to Anthropic the same way, only for the reply they belong to, under the same terms.
  • .This means what you write leaves your country to be stored and processed in the United States.
  • .Today's reading is generated from a theme, not from your words. None of what you wrote is sent for it.
  • .On Saturdays, Today's reading is a story in slides, the same for everyone. Anthropic's model writes it and an image model reached through Lovable draws its pictures, both from our own list of old stories. Nothing you write is used.
  • .If you sign in with Google, Google tells us your email address and name. We store the email.
  • .Emails are sent through Lovable's email service, from hello@shinnai.app. If you ask for the daily reading by email, that day's reading goes through it too.
  • .When billing is on, payments run through Stripe. Stripe holds your card details. We never see the number.
  • .Our hosting provider records page views: page, country, device type and where the visit came from. No advertising trackers.
  • .We also use Google Analytics to count page views. Google gets the kind of page you open, never the address of a thread, map or page and never anything you write. It also gets your device and browser type, where the visit came from and a rough location, which it works out from your IP address without keeping the address. It sets cookies to tell visits apart. When your device is set to a time zone in Europe, it loads only after you choose Allow. You can turn it on or off for this device below, and the choice stays on the device.

What is never done

  • .Your words are never used to train a model, by us or by anyone we work with.
  • .We never sell or share your content.
  • .No person at Shinn reads your conversations, maps or pages. We look at counts only.

The care card

When the safety check triggers, Shinn shows help lines for the country you are in. The country comes from your device's time zone, or from the country code your connection carries when the time zone does not match a country we have lines for. We never look up your IP address through a third-party service. The lines shown are saved with that reply, so they are still there when you come back to it.

Things we remove before saving

Card numbers, Emirates ID and other national ID numbers, IBANs, passwords and API keys are removed on your device before anything is saved, and again on our server before anything is sent to Anthropic. This is a safety net, not a promise, so please still do not paste them. We cannot remove these from inside an image, so crop out anything you do not need to share. The description Shinn keeps is written without them and goes through the same filter.

Emails

Account emails always go: confirming your email, sign-in links, password resets, security codes, a welcome, and a note when your password changes or your account is deleted. They never include anything you wrote.

Other emails are off until you ask for them: the daily reading, a reminder about a step, a note when the next day of your Seven days opens, and your week in numbers. The daily reading carries that day's reading, which is written from a theme, never from your words. The others never include anything you wrote or anything Shinn wrote to you. You can stop each one from the link in the email, or in Settings.

To send it at the right hour we keep the time of day you chose and your device's time zone. For 90 days we keep a record of which type of email was sent and when, so nothing is sent twice. It never includes what the email said. For a step reminder we keep which step and which day, until it is sent or you undo it.

If Shinn shows you help lines, it holds these emails for two weeks. For that we keep the date the hold ends and nothing else. You can end it in Settings.

Buttons in some emails carry a short tag for the type of email, so we can count how often each email is used. Sign-in and reset links are never tagged, and we do not track opens. All emails come from hello@shinnai.app, sent through Lovable's email service.

Guests

A guest session is an anonymous account. It and everything in it is deleted after 30 days without use, unless you bring it into an account. You can also leave it at any time from the menu. A guest can make one map and get five replies. After that Shinn asks for an email.

Deleting

Any single item can be deleted from where it appears. From Settings you can download everything as a file, or delete it. Deleting your whole account removes every conversation, map, page, step, note and achievement at once. Events and usage numbers, which never contain what you wrote, stay only as counts with nothing linking them to you. There is no undo.

Your rights

From Settings you can download everything as a file, or delete it. You can also ask for a copy of your data, a correction or a deletion at hello@shinnai.app. We answer from that address.

Changes

If this page changes, the date at the top changes with it.

Contact

hello@shinnai.app